Complaints & Dispute Resolution

Complaining to UKBetCompare

If a listing is out of date or you've had a poor experience, tell us via the Contact page and we'll investigate.

Complaining to a casino

1. Contact the operator's support and keep a record.
2. If unresolved, ask for their formal complaints procedure.
3. Request escalation to their Alternative Dispute Resolution (ADR) provider.

Independent help

• UK Gambling Commission — the regulator (does not resolve individual disputes but oversees operators).
• IBAS — independent betting adjudication service.
• GamCare — support if gambling has caused harm.